We strive to ensure satisfaction with our services. However, due to the nature of digital services, please read our refund policy below.
Effective Date: July 20, 2025
Due to the digital nature of our AI video generation service, refunds are limited. We strongly encourage all users to:
Once approved, refunds typically take 5-10 business days to appear in your original payment method.
Excessive usage means generating more than 10 videos or using premium features extensively within the first 7 days.
Partial refunds for unused time are only available for annual plans within the first 7 days of purchase.
We offer revisions for custom projects. For subscription users, we recommend using our free trial first to ensure satisfaction.
Contact our support team with your order details. We'll review your request and respond within 2 working days.
When contacting support, please include:
Order number, purchase date, reason for refund request, and any relevant details about your experience.
support@loopai.in
For refund requests and billing inquiries
2 Business Days
Monday to Saturday, 10:00 AM - 6:00 PM IST